Contextware Support
Solution Support Plan
Clients can expect the following services:
- Product telephone support during published business hours
- Access to major software product releases
- Access to maintenance and point releases
- Documentation updates
- Membership in our Steering Committee
- Surveys, newsletters, and other communications
Support Policy
Contextware provides first level support for Contextware’s applications and any supporting software included on our media. While under contract for Solution Support, you can contact Support with application-oriented questions and issues.
Contextware supports each new software version (for example, version 2.0) for a minimum of twelve months after the commercial release date. After the supported time frame has expired, support of previous versions will be limited to issue re-creation and identification. Exceptions will be evaluated on a case-by-case basis. Support will notify clients prior to the termination of maintenance support for a previous version.
Contextware Support Contact Information
Email: support@contextware.com
Toll-free 800.371.7969