Contextware for Utilities Companies.

Companies that generate, distribute and transmit electricity, natural gas and water face significant operating pressures in an increasingly challenging market. Many companies are scrambling to improve operating efficiencies and to attract new customers to grow top-line revenues, while increasing regulations and cost pressures threaten to derail their efforts. Compounding this problem is the realization that many in the work force are rapidly approaching retirement age and an increasingly competitive employment market makes it difficult to attract and retain qualified management and employees.

In an industry turned upside down by mergers and acquisitions, de-regulation, new competitors, and increasingly demanding customers, the challenge has never been greater.

While technology certainly plays a role in the evolving utilities business environment, it’s unrealistic to suggest that investment in automation technologies alone such as CRM, ERP and materials management software will pave the way to prosperity for all companies. Contextware solutions recognize that codifying and communicating your proprietary business processes, the essence of the way you manage your company and operations, is as important as the systems in place that help automate and execute them.

Challenges & Opportunities

• Improving execution and coordination across the organization
• Balancing the demands of a more competitive marketplace with cost containment
• Preserving organizational knowledge while increasing the speed of on-ramping new employees
• Improving customer services levels
• Deploying new technology to support strategic, operational and tactical business goals.

A Better Way

Contextware provides a fundamentally better way for utilities companies to do business by seamlessly connecting people, process and information in a single framework. Contextware gives employees and stakeholders instant access to everything they need to do their jobs. It is ideal for managing best practices, compliance, policies and procedures and the capture and transfer of knowledge and subject matter expertise.

Contextware Utilities Solutions:

Business Process
Management

Customer Service &
Support

Employee Life Cycle
Management

Compliance Platform

Knowledge
Management

Real Time Learning