Customer Service & Support Solutions
for Software Companies.

Consistent customer service and support is more than just a brand exercise. It ensures that you retain valuable maintenance revenue while positioning yourself positively in a marketplace that is increasingly skeptical of software companies’ ability to deliver on their promises. And the cost of acquiring new customers far exceeds the cost of retaining existing clients. These operating realities combined with the importance of executing against up-sell and cross sell opportunities make flawless customer service and support even more important.

Flawless execution.
The best customer support plan isn't worth a darn if it isn't executed to at every level of your business — that means the client care manager at headquarters, the customer service rep in the call center, and account manager in the field. Our client service and support solution helps consistently and instantly disseminate strategy and procedures across all of your locations and thousands of employees. Changes in policy and procedures are maintained dynamically, simplifying initial and on-going training requirements.

Superior self service.
A fundamental business benefit of the Web is that in its simplest form, it is a customer service mechanism. It empowers users locate, learn, decide and solve questions for themselves. Your customers can do the same while reducing demands on customer support resources. You save money and your customers are happier because they can find what they want when they want it.

The challenge for customer service organizations is capturing useful information — the “how to”, not just what. Contextware helps you think through and document customer service actions and relevant information and resources. The process logic in the software helps capture and then render information step by step — making Contextware an exceptionally robust self service customer support repository.

Contextware Software Solutions:

Business Process
Management

Customer Service &
Support

Employee Life Cycle
Management

Compliance Platform

Knowledge
Management

Program
Management

Real Time Learning