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Employee Life Cycle Management Solutions for Retailers.

It's no surprise that annual turnover rates in the retail industry are among the highest of all U.S. industries at 31% on average. And although retailers have built in the cost associated with turnover into their operating models it is also true that reduction of employee turnover can result in significant improvements to customer service and satisfaction, reduced operating costs and reduced shrinkage. While technology certainly plays a role in helping to solve the challenges associated with employee churn, business process change and improving the employee experience are paramount.

Contextware empowers retail human resources and operations professionals to become an internal consultant to the enterprise, making HR a best practices engine that fuels and supports mission critical business operations. We enable retailers to capture, organize and disseminate the detailed information of how specific jobs, duties and tasks should be performed. Documenting a rich multidimensional view of activities has an impact on onboarding, training, operations and policies from headquarters down to the store level.

Onboarding with ease
Getting new employees up to speed efficiently and cost effectively is paramount. By providing a disciplined "best practices" environment for learning, we can flatten the learning curve by up to 50%, making employees more productive (and profitable) sooner.

More time working, less time searching
Employees spend a significant percentage of their workday searching for the content they need to do their jobs. We’ve approached productivity differently than typical attempts by portal providers looking to aggregate information. Contextware provides a common user interface into enterprise resources that is structured around what the employee does. So the right content is always linked to the specific activity and much less time is wasted searching for relevant information. Our digital audit trail validates that the information is useful and that workers are interacting with the content, allowing managers to quickly determine if content should be refined, replaced or removed.

Greater opportunity for growth
Employees grow by learning from their peers, managers and exposure to other business activities. Unlike other products, we illuminate entire business processes, not just a worker’s small piece of it. Although security is robust and controls the kind of access employees have to view and interact with activities, they can also "audit" and learn other responsibilities and activities across the organization. Thus, employees can learn as they go, and find new areas within the organization for opportunity and career growth.

Communication and enforcement of policies and procedures
Creating an on-line environment that allows your employees to access information about their jobs also addresses operational requirements to ensure crisp, timely and accurate dissemination of policies and procedures. As processes and activities are documented they are immediately published and communicated through Contextware's operating system for review by and interaction with employees.

Contextware Retail Solutions:

Business Process
Management

Compliance Platform

Customer Service

Employee Life Cycle
Management

Knowledge
Management

Program
Management

Real Time Learning