Customer Service Solutions for Retailers.

Customer service is at the heart of the retail business. Whether servicing your bricks and mortar or clicks and mortar customer, delivering consistent customer service is key to the retention of an increasingly fickle client base. Your "brand" and the value it provides to the consumer is highly dependent on not only how you deliver goods and services, but the customer experience post-sale as well.

Flawless execution.
The best training is worthless if your employees don’t execute at every level of your business — that means from the associate on the floor, to the clerk in the back, to the cashier upfront and the buyer at headquarters. Contextware’s operating system consistently and instantly disseminates strategy and procedures across your numerous locations and thousands of employees. More than a portal, Contextware captures your policies and procedures, links those explicitly to the resources needed to execute crisply and establishes a digital audit trail to help ensure that your employees have interacted with the materials and are in compliance with your distinct way of doing business.

Superior self service.
One of the most fundamental business benefits of the Web is that it empowers users to locate, learn, decide and solve questions for themselves. Your customers can do the same while reducing demands on your dedicated customer support resources. The challenge to delivering useful information to the fingertips of the consumer is capturing useful information — the “how to do”, not just the “what to do”. Our solution helps you think through and document actions as well as relevant information.

Customers can learn step-by-step — making our method and solution an exceptionally robust FAQ repository for self service customer support. You save money and increase customer satisfaction because customers can find what they want when they want it. And satisfied customers purchase more, remain more loyal and tell their friends.

Contextware Retail Solutions:

Business Process
Management

Customer Service

Employee Life Cycle
Management

Compliance Platform

Knowledge
Management

Program
Management

Real Time Learning