Business Process Management Solutions for Retailers.

Investments in Business Process Management (BPM) represent a company’s desire to better understand, communicate and continuously improve how they do business. BPM fundamentals include ‘process modeling’ in the traditional sense and with increasing frequency includes process automation and workflow, but done correctly it mostly involves people.

Retailers are looking to create significant competitive advantage by applying the fundamentals of BPM to store operations, marketing and the back-office. More than simply documenting these processes, companies are communicating them across the organization to help identify areas of operational efficiency and process improvement.

Capture and dissemination of your company’s processes.
Our software was designed from the ground up by business users for business users. We’ve embedded a robust and proven business process language in our code and user interface which simplifies the complexity of ‘serious’ process modeling while still employing its rigor and discipline. The software “walks” users through the steps required to document what they do and doesn't require extensive training, it simply requires users to know their job.

As processes and activities are documented they are immediately published and communicated through the software. Unlike BPM consulting engagements that deliver a two dimensional paper or Powerpoint slide, we render your processes in a web-native environment that captures the multiple and complex dimensions of what you do.

Validation and continuous improvement.
The modern day approach to BPM is incomplete, lacking an operational layer for employee to actually interact with the information. Processes were modeled, workshops were held, manuals printed, and employees given motivational speeches about the "new way for doing business." Ultimately some structural changes were made but many employees went back to doing the things they did the way they always had.
Contextware’s solution for BPM doesn’t just capture processes; it communicates that information and records user interaction and usage, providing a rich breadth and depth of user feedback that gives managers insight into the "usefulness" of the processes that have been codified. This explicit feedback can be aggregated, reviewed and analyzed so managers can engage in continuous process improvement.

The bottom line on BPM.
The best retailers differentiate their brands through their distinct and proprietary processes...the foundation and culture of your business. And you don't need to "optimize" your processes to benefit — merely capturing them and communicating them consistently is a huge step in the right direction. Our solution lets you see what your employees do, or don't do, so you can easily start to make improvements. Get your hands dirty, document your processes then let your employees interact with them. Analyze the usage. Make improvements. Then think about bringing in consultants if and when problems and process opportunities start to emerge.

Contextware Retail Solutions:

Business Process
Management

Customer Service

Employee Life Cycle
Management

Compliance Platform

Knowledge
Management

Program
Management

Real Time Learning