Real Time Learning Solutions for Hospitality Companies.

Hospitality companies spend significant time and capital on hiring and training of employees. And as you move more up-market, the cost can grow to upwards of 15% of an employee’s salary.

Delivery of that training and continuous learning in a dynamic environment has significant impact on the customer experience and their perception of your brand.

Contextware is a delivery mechanism that is more than just a single instance of training and a test. Our software captures strategy, tactics, policies and procedures in a digital environment, linking employees to the resources required to complete their tasks. The process methodology embedded in the software means you can clearly articulate the what, why, who and how of doing business that is key to your brand and the way you want to operate.
The software is web-based and secure and the learning environment continues remotely as an operating model, long after the employee has left the initial training environment. As policies and procedures change, the digital record of your processes and activities can be changed on the fly, helping to facilitate retraining. This is more cost effective (shaving up to 50% off of training costs) and more certain than dissemination by train-the-trainers, employee handbooks or worse by word-of-mouth.

The audit trail feature allows you to review and confirm that your employees are interacting with the software.

Contextware Hospitality Solutions:

Business Process
Management

Customer Service &
Support

Employee Life Cycle
Management

Compliance Platform

Knowledge
Management

Real Time Learning