Employee Life Cycle Management Solutions for Hospitality Companies.

Hiring and training

Hospitality companies spend significant time and capital on hiring and training of employees. And as you move more up-market, the cost can grow to upwards of 15% of an employee’s salary.

Contextware captures strategy, tactics, policies and procedures in a digital environment, linking employees to the resources required to complete their tasks. The process methodology embedded in the software means you can clearly articulate the way of doing business that is key to your brand and the way you want to operate.

The software is web-based and secure and the learning environment can continue remotely long after the employee has left the initial training environment. As policies and procedures change, the digital record of your processes and activities can be changed on the fly, helping to facilitate retraining. This is more cost effective (shaving up to 50% off of training costs) and more certain than dissemination by train-the-trainers, employee handbooks or worse by word-of-mouth.

The audit trail feature allows you to review and confirm that your employees are interacting with the software.

Opportunity for growth

The ability to grow within the organization and a feeling of connection to the business has a significant impact on employee satisfaction. Depending on your business requirements, Contextware’s security model is flexible enough to illuminate other functional areas’ business processes, not just the employee's singular piece of it. In this way, employees not only contribute to what they do (adding content, modifying activities) they can also "audit" and learn from areas not under their direct responsibility, but that they may want to do someday. Your employees learn as they go, increasing their level of satisfaction and connection to the organization thus helping to provide a path for career growth by learning from the experience and wisdom of others.

Employees churn, intellectual property shouldn’t

Non-management employee churn rates in the hospitality industry range from a high of 50% to an average of 40% and a best in class around 20%. Contextware eases churn by compressing upfront training time and costs, and by capturing intellectual assets and expertise throughout the employee life cycle. When employees leave they take with them the tricks of their trade, but with Contextware, you can capture that value and leave it behind for learning and reuse by others. Contextware's audit trail also allows for evaluation of performance, helping clarify and refine hiring requirements for replacements.

Contextware Hospitality Solutions:

Business Process
Management

Customer Service &
Support

Employee Life Cycle
Management

Compliance Platform

Knowledge
Management

Real Time Learning