Business
Process Management Solutions for High Tech Companies.
Investments in Business
Process Management (BPM) represent a company’s desire to better
understand, communicate and continuously improve how they do business.
BPM fundamentals include ‘process modeling’ in the traditional
sense and with increasing frequency includes process automation and work
flow, but done correctly it mostly involves people.
High tech companies
are looking to create significant competitive advantage by applying the
fundamentals of BPM to marketing and sales processes, product management
and development, consulting and implementation and customer service and
support. Projects are manifesting themselves in the form of Six Sigma
quality initiatives, or lean manufacturing, or any number of strategic
corporate-wide programs.
Capture
and dissemination of your company’s processes.
Our software
was designed from the ground up by business users for business users.
We’ve embedded a robust and proven business process language in
our code and user interface which simplifies the complexity of ‘serious’
process modeling while still employing its rigor. The software “walks”
users through the process and doesn't require extensive training in complex
toolsets, it simply requires users to know their job.
More than simply documenting
processes, successful learning organizations communicate them across the
organization to help identify areas of operational efficiency and process
improvement. Unlike BPM consulting engagements that deliver a two dimensional
paper or Powerpoint we render your processes in a web native environment
that captures the multiple and complex dimensions of what you do. Your
business lives dynamically in the Contextware environment and can continue
to evolve, like your organization most certainly will.
Continuous
improvement.
Best practices
change and evolve over time. Past approaches to BPM were incomplete, lacking
an operational layer for employee interaction thus rendering a deliverable
that was outdated from the day it was delivered. Our solution for BPM
records user interaction and usage, providing a rich breadth and depth
of user feedback that gives managers insight into the "usefulness"
of the information. This explicit feedback can be aggregated, reviewed
and analyzed so managers can engage in continuous process improvement,
or what we call "Real Time Reengineering."
The
bottom line on BPM.
The best high
tech companies are differentiated by their proprietary processes...the
foundation and culture of their business. And you don't need to "optimize"
your processes to benefit — merely capturing them and readily communicating
them is a huge step in the right direction. Our solution lets you see
what your employees do, or don't do, so you can easily start to make improvements.
Get your hands dirty, document your processes then let your employees
interact with them. Analyze the usage. Make improvements. Then think about
bringing in consultants if and if problems and process opportunities start
to emerge.
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Business Process