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Contextware Careers

Contextware’s award winning technology allows businesses to capture and communicate the step by step detail of how to perform any business process, procedure or task. Each step is connected to all of the relevant content, tools, templates, people and information required by the end user to perform each task. Contextware OS serves as a workbench or toolkit that allows enterprises to create and communicate repeatable and scalable processes, and that provides knowledge workers with everything they need to learn and perform their jobs more precisely, and productively.

Contextware offers the opportunity for personal and professional growth in a dynamic work environment. Contextware is an equal opportunity employer M/F/D/V.

Current openings:

Account Executive
Implementation Consultant
Solution Consultant/Engineer

Account Executive

Summary:

Generates software and services sales in new and existing accounts with significant strategic value to Contextware. The ideal applicant must be able to navigate the complex sale and understand how to position technology as a component of solving complex business issues. Must understand hunting as well as farming. Will plan, organize, and lead sales cycles that focus on solving client business issues. Maintains detailed knowledge of company's offerings, competitive products, and target vertical industries. Maintains high-level executive contact with accounts, focusing on the establishment and maintenance of long-term strategic relationships. Provides guidance, leadership and project management of strategic sales initiatives.

Responsibilities:

• This is a quota-carrying position with focus on generating new business.
• Accurately strategize, forecast, and plan sales cycles.
• Ability to aggressively generate own leads, and follow up on those generated by marketing.
• Able to deliver crisp, to the point, presentations in person and via the web.
• Learn and maintain in-depth knowledge of Contextware products and technologies, competitors, industry trends.
• Architect high-level solutions that address clients' business problems.

Requirements and Qualifications:

• 4 - 10 years direct solutions selling experience
• Strong job tenure with consistent history of achieving and/or exceeding quotas.
• Proven ability to manage complex sales cycles.
• Excellent communication, negotiation, and closing skills.
• Detailed experience with content management, knowledge management or portal software is a plus.
• Excellent attitude, superior organization skills and a highly motivated self-starter.
• Must have Bachelor's degree; BS/MS in Computer Science, Business, Finance (preferred).

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Implementation Consultant

The Implementation Consultant’s role is to provide on-site consultation, training, and project management services to our customer base. Consulting activities will include: conducting business process reviews; performing analysis to determine the most efficient means to implement our solutions while meeting the client’s business requirements; developing a project timeline; providing user training; and any other activities required to successfully implement the client’s solution.

The ideal candidate should be capable and willing to acquire a high level of knowledge concerning our clients’ business activities that will enable him or her to provide consultation and strategic guidance in the effective use of Contextware’s software.

Applicants must have outstanding written and verbal communication skills and a collaborative, consultative approach towards all of their work.

Responsibilities:

• Provide on-site consulting, project management, and training services for customers – review and document customer business processes using Contextware software; establish project priorities, milestones and timeline with customer project lead; train all levels of users; provide progress reports to customer’s management team as required.
• Provide as-needed consulting services including: ad hoc training; business process consultation; and reports development.
• Document activities, progress and issues after each customer visit or conversation.
• Provide feedback to product team members concerning software issues, project status, and business and functionality requirements.
• Assist with and/or manage documentation, including the technical/knowledge base, user guides, training materials, and release notes.
• Provide product support via telephone and internet during non-travel periods.
• Assist with software testing.
• Complete or support special projects and duties as assigned.

Requirements and Qualifications:

• Professional experience developing and implementing business process, sales force automation, customer relationship management or learning/training software solutions.
• 5 – 8 years experience as billable consultant or in operational role such as finance, human resources, information technology or sales and marketing.
• Professional experience as a billable consultant is preferred
• Willingness to travel domestically up to 25%
• 4 year degree and or equivalent experience is required, Masters degree is preferred
• Strong verbal and written communication skills
• Excellent customer relations skills, with a focus on rapport-building, listening, and issues resolution.
• Demonstrated analytical and problem-solving abilities.
• Fundamental knowledge of PC hardware, peripherals, operating systems, networks, and the internet
• Based in Washington, DC metro area.

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Solution Consultant/Engineer

Summary:

Supports pre-sales and post sales efforts with the client on to understand, influence and respond to specific business and technical requirements. Defines solutions in the context of the specific sales opportunity and ensures that the design results in a deliverable, scaleable and ultimately highly customer satisfaction focused result. Empowers the client to ‘own’ solution.

Responsibilities:

• Provide technical and design leadership as part of client and partner teams to build application solutions and/or deploy software.
• Rapid facilitation and capture of critical business processes and implementation of software in large government and commercial organizations.
• Generate high-quality project documentation, such as statements of work, project plans, design documents, test plans, etc.
• Participate in implementations using structured techniques.
• Provide architectural design and technical implementation services.
• Provide technical solution scoping and proposal development (pre-sales).
• Track and communicate status of assignments accurately.

Requirements and Qualifications:

• Minimum of 5 years of experience in a consulting and/or implementation role, with clear progression through progressively senior technical roles.
• Superior writing and interpersonal skills.
• 3+ years experience with Oracle, MySQL and SQL Server databases including strong SQL skills.
• Knowledge of Windows 2000, NT, and Linux operating systems.
• Experience using AJAX, Java, XML, XSLT in developing Web applications.
• Familiar with web development methods including the use of Java Script, JSP and HTML.
• Experience with formal structured design, development and testing techniques.
• Solid work ethic and able to work independently.
• Willingness to travel, at times up to 4 days per week.
• Ability to work independently to identify, qualify and help pursue additional revenue generating services opportunities at the client location.
• Must have a Bachelor's degree, technical discipline preferred.

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